How do I create an account, login, and manage accounts?

Registration and Login

Registering is fast and easy. Just click on the My Account icon to create an account using your email address.

To login, click on the My Account icon and click Sign-in.

Managing Your Account

To make changes to the information in your account, just visit your profile page by clicking on the My Account icon at the upper-right corner of the website.

Are the products on sale at www.petscience.ph authentic?

PETSCIENCE (www.petscience.ph) only sells guaranteed authentic pet health products. Rest assured that each item you receive is of the highest quality and has been carefully studied by our team of experts.

Is there a minimum purchase amount needed to order online?

There is no minimum purchase for online orders.

Do you accept orders on weekends and outside business hours?

Yes, orders are accepted 24/7. 

Can I cancel and/or amend my order or shipping details?

For security reasons, once your order has been confirmed, you will not be able to make any changes, additions, cancellations or amendments. However, petscience reserves the right to cancel multiple or fraudulent orders.

Is there a chance my order won’t be fulfilled?

In case specific products are unavailable for any reason, our team will contact you to suggest a replacement or provide a refund.

Which cities in the Philippines do you ship to?

We deliver in major cities nationwide.

What happens if I’m not available to receive my package upon delivery?

As our current delivery partners are on-demand, which means parcels are picked up and delivered straight to you, please ensure that someone is available to receive your orders.

In the event that no one will be around to sign off on your delivery, please contact our team immediately at customercare@petscience.ph. You may be charged an additional delivery fee should your order require redelivery.

What payment methods do you accept?

We accept locally and internationally issued Mastercard or VISA debit cards, credit cards, Gcash and Cash on Delivery.

We shall process your order after your payment has been verified. Payments not completed within 3 days will be automatically cancelled."

How will I know if my order pushed through?

You will receive an e-mail confirming the receipt of your order.

I received a damaged product. What should I do?

If you received a damaged product, please contact us at customercare@petscience.ph within 3 days of receipt of your order. Do not dispose of or throw away any of the items you are writing about. We may arrange to collect the product. Please send photos of the product and let us know the trouble you are experiencing. We’ll sort this out for you.

I received the wrong item or package. What should I do?

If you received the wrong item or package, please contact us within 24 hours at customercare@petscience.ph and we will deliver the correct items to you on the next available delivery date. A delivery person shall collect back the incorrect item/s in its original and unopened packaging. 

I received an expired or nearly expired product. What should I do?

We are very sorry about this. We have a strict policy to ensure customers receive products with sufficient shelf life. In the unlikely event that this happens, please send us an email at customercare@petscience.ph. We’d be happy to assist you.   

CONTACT US

We are here to help you! Please e-mail us at customercare@petscience.ph and we will gladly get back to you within 24 hours.